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Customer Care Coordinator - FTC

£28000.00 - £32000.00 per annum

Job Description

Constructive Moves are working with a reputable house builder in Hertfordshire who are looking to appoint a Customer Care Coordinator to join their customer care team.

Your role will be to act as the first point of call for customers who have just moved into a property and are still within their warranty period.

Duties will include-
Receive and log defects reported by customer.
Register the work on the database and allocate suitable trades.
Telephone customers once work has been carried out to identify whether work complete to customers satisfaction or whether any associated work needs to be carried out.
Manage the Maintenance Operatives diary
Provide administration support for the Department
Assist in the liaising between sub-contractors and the Division to ensure maintenance requests are carried out
Follow up and audit trail for completion paperwork.
Liaise with Site Managers to ensure that remedial works are completed within timescales.
Update weekly reports and communicate to the relevant parties.
Keep accurate records ensuring files are kept up-to-date.
Suitable candidates must have experience of working in a similar role within the construction or housing industry.

Skills required:
Ability to work on own initiative
Effective listening skills
Excellent customer service skills
Ability to liaise with internal and external personnel
Good administration skills
Able to work to deadlines in a fast-paced environment
Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel and outlook)

If you would like further information on this vacancy, please contact Hannah walker for further information.


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